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Reset/Cancel The Admin Permission Guide(Linux Platform)

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Part 1. CrossChex Connection Guide

1)  Connection Via the TCP/ IP model

       2)  Two ways to remove the admin permission
Part 2. Reset Anviz Devices Admin Password

 1)  Connected to the CrossChex but the admin password is lost

       2)  The device communication & admin password are lost

       3)  The keypad is locked, and communication and admin password are lost

Part 1: CrossChex Connection Guide

Step 1: Connection via the TCP/IP model.  Run the CrossChex, and click the 'Add' button, then the 'Search' button. All available devices will be listed below. Choose the device that you want to connect to the CrossChex and press the 'Add' button.
Connection via the TCP/IP model

Step 2: Test if the device is connected to the CrossChex.

Click the 'Synchronize time' to test and make sure the device and CrossChex are connected successfully.
connected to the CrossChex
2) Two methods to clear the administrator's permission.

Step 3.1.1
Select user/s that you want to cancel administrator permission, and double click the user, then change 'administrator' (the administrator will display in red font) to 'Normal user'.

CrossChex -> User -> Select one user -> change Administrator -> Normal user

cancel administrator permission

Choose 'Normal user', then click the 'Save' button. It will remove the user's admin permission and set it as a normal user.  set it as a normal user

Step 3.1.2

Click 'Set Privilege', and choose the group, then click the 'OK' button.
choose the group

Back up the users and records

Step 3.2.1: Back up the users and records. 

Back up the users and records

Initialize the Anviz Device

Step 3.2.2: Initialize the Anviz Device (********Warning! All Data Will Be Removed! **********)

Click 'Device Parameter' then 'Initialize the device, and click 'OK'
Initialize the device

Part 2: Reset Aniviz devices admin password

Situation 1: Anviz device is connected to the CrossChex but the admin password is forgotten. 

CrossChex -> Device -> Device Parameter -> Management password -> OK
Management password

Situation 2: The device's communication & admin password are unknown

Input '000015' and press 'OK'. A few random numbers will pop up on the screen. For security reasons, please send those numbers and the device serial number to the Anviz support team ( We will provide technical support after receiving the numbers. (Please DO NOT turn off or restart the device before we provide technical support.)

security reasons
Situation 3: The keypad is locked, communication and admin password are lost

Input 'In' 12345 'Out' and press 'OK'. It will unlock the keypad. Then follow the steps as Situation 2.