Related Faq

• How to Enroll a User on FaceDeep 3? 06/11/2021

  Created by: Chalice Li
  Modified on: Tue, June 1st 2021 at 10:20 

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  There are two ways to register users. You can do the quick enrollment by enrolling face(A). If you want to do the detailed enrollment, please go to the User, and add user(B) under this menu.
  A.) Enroll face

  B.) Add user

  
  
  Please mail to support@anviz.com if you have any questions!     
                                                         
  Anviz Technical Support Team
• How to Connect Device on FaceDeep3 Through Wi-Fi? 06/11/2021

  Created by: Chalice Li
  Modified on: Fri, June 4th 2021 at 11:58 

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  Step1: Enter the network menu from the main menu

  
  Step2: Set WAN mode as WIFI
  Step3: Go to the Wifi menu, finish your wifi IP mode setting and search your wifi.
  
   
  
  Step4:  Use the CrossChex software to add the device. You can either search the device or manually input the device IP address in the LAN method under the device setting.
  
  
  
  
  Please mail to support@anviz.com if you have any questions!     
                                                         
  Anviz Technical Support Team
  
   
• How to Enforcing Upgrade The FaceDeep 3 Series Firmware by USB Flash Drive? 06/11/2021

  Created by: Chalice Li
  Modified on: Tue, June 1st 2021 at 16:12 

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  To downgrade or upgrade the special firmware for the FaceDeep 3 /FaceDeep 3 IRT devices, you need to enforce the upgrade of the FaceDeep 3 Series by USB Flash Drive.
  
  The detail steps as below:
  Step 1: Please prepare the USB Flash Drive with FAT format and capacity less than 8GB.
  
  Step 2: Copy the firmware file to USB Flash Drive and plug the USB Flash Drive to the FaceDeep 3’s USB port.
  
  Step 3: Setup FaceDeep 3 Series to enforcing firmware upgrade mode. 

  
  Enter into device Main menu, click Settings and select the Update.
   
  Please quick click the “USB Disk” icon in the FaceDeep 3 screen with (10-20 times) till popup the Update Password input interface.
   
  Input the “12345” and click “Enter” to Forced upgrade mode! Click “Start” to upgrade the firmware. (Please make sure the USB Flash Drive already plug into device.)
   
  After upgrade the firmware please restart the device and check the Kernel Ver. from Basic Info is gf561464 to ensure the upgrade is successful. If not please check the opertaing steps and upgrade the firmware again.
  
  
   Please mail to support@anviz.com if you have any questions!                                                             
   Anviz Technical Support Team
• How The Anviz Device Connect with CrossChex Cloud System? 06/11/2021

  Created by: Felix Fu
  Modified on: Wed, June 3rd 2021 at 20:44 

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  Please make sure the Anviz device has already connected with the internet and linked with a CrossChex Cloud account before you connect the device to CrossChex Cloud System. If you don't know how to make the device online, please check the FAQ on how to connect the device on FaceDeep 3.
  Once the network setting is all good, we can proceed with the cloud connection setup.
  Step1: Go to the device management page (put user:0 PW: 12345, then ok) to select network.
  
  
  Step2: Choose Cloud button.
  
  
  Step3:Input User and Password which is the same as in the Cloud System, Cloud Code, and Cloud Password.
  Note: You can get your account information from your cloud system as below picture, cloud code is your account id, cloud password is your account password.
  
  
  Step4: Select the server 
  US - Server: Worldwide Server:  https://us.crosschexcloud.com/
  AP-Server: Asia-Pacific Server: https://ap.crosschexcloud.com/
  
  Step5: Network Test
  
  Note: After the device and CrossChex Cloud are connected, the  on the right corner Cloud logo will disappear;
  Once the device connects with CrossChex Cloud successfully, the device icon will be lit up.
  
  Please mail to support@anviz.com if you have any questions!     
                                                         
  Anviz Technical Support Team
• How to Connect Device on FaceDeep 3 Through Network Cable? 06/11/2021

  Created by: Chalice Li
  Modified on: Fri, June 4th 2021 at 15:58 

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  Step1: Enter the network menu from the main menu

  
  Step2: Set WAN mode as Ethernet
  Step3: Go to Ethernet menu, finish your Ethernet ip mode setting，DHCP or static depends on the local network setting.
  
   
  
  Step4:  Use the CrossChex software to add the device. You can either search the device or manually input the device IP address in the LAN method under the device setting.
  
  
  
  
  Please mail to support@anviz.com if you have any questions!     
                                                         
  Anviz Technical Support Team
  
   
• How to Check Records in FaceDeep 3? 06/11/2021

  Created by: Chalice Li
  Modified on: Fri, June 4th 2021 at 16:58 

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  When an employee performs a clock-in or clock-out on the device, it will display below the status interface with the punch time. Employees can select the function key which is pointed by red arrow and view records.
  
  
  
   

  
  Please mail to support@anviz.com if you have any questions!     
                                                         
  Anviz Technical Support Team
  
  
  
   
• How to Enable Mask Detection? 06/11/2021

  Created by: Chalice Li
  Modified on: Fri, June 7th 2021 at 17:58 

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  Step1: Go to the application menu through the advanced menu

  Step2: Go to the Mask menu
  
  
  
  Step3:  Mask detection function can be enabled under this menu. The admin can set mask detestion function as only alarm or access control purpose.
  
  
  
  Note: You can also configure an alarm trigger in mask menu.
  
  
  Please mail to support@anviz.com if you have any questions !     
                                                         
  Anviz Technical Support Team
  
  
   
• Can I Install FaceDeep 3 on Outdoor Areas? 06/09/2021

  Created by: Chalice Li
  Modified on: Mon, June 7th 2021 at 16:58 

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  Our FaceDeep3 is not a waterproof device, we don’t suggest customer to install it at any outdoor areas.

  
  Please mail to support@anviz.com if you have any questions!     
                                                         
  Anviz Technical Support Team
  
   
• Can I Configure an Alarm Trigger when a User is Fever or Not Using Mask? 06/11/2021

  Created by: Chalice Li
  Modified on: Mon, June 7th 2021 at 17:58 

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  Step1: Go to the application menu through the advanced menu

  Step2: Go to the thermometry menu
  
  
  
  Step3:  Set fever alarm in the temperature menu            
  
  
  
  Step4: Set mask alarm in the mask menu
  
  Please mail to support@anviz.com if you have any questions !     
                                                         
  Anviz Technical Support Team
  
   
• Do I Need to Touch The FaceDeep 3 after Recording? 06/08/2021

  Created by: Chalice Li
  Modified on: Mon, June 7th 2021 at 16:58 

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  Once your face is enrolled, you don’t need touch the device to be recorded. You can enroll your face by the device Menu or by the web server, CrossChex Standard or CrossChex Cloud.
  All records will be automatically saved in the device, the maximum can reach up to 100,000 logs.  

  
  Please mail to support@anviz.com if you have any questions!     
                                                         
  Anviz Technical Support Team
  
   
• Can I Screen Visitors on FaceDeep 3 IRT? 06/11/2021

  Created by: Chalice Li
  Modified on: Mon, June 7th 2021 at 17:58 

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  Yes, our FaceDeep3 IRT has the visitor mode, the visitors can be granted access in this mode with the normal temperature and using mask according to the configuration you choose. Below is the guide, how to switch the work mode?
  
  Step1: Go to the application menu through the advanced menu

  
  Step2: Go to the thermometry menu
  
  
  
  Step3: Get in the work mode
  
  
  
  Step4: The work mode can be switched in this menu
  
  
  
  
  Please mail to support@anviz.com if you have any questions!     
                                                         
  Anviz Technical Support Team
  
  
   
• How Accurate Is The Temperature Sensor? 06/08/2021

  Created by: Chalice Li
  Modified on: Mon, June 7th 2021 at 16:58 

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  Our FaceDeep3 IRT has the high accuracy sensor, the absolute error is smaller than +/- 0.3ºC (0.54ºF ).

  
  
  Please mail to support@anviz.com if you have any questions !     
                                                         
  Anviz Technical Support Team
   
• How to Install FaceDeep 3 to be Used as Access Control? 06/11/2021

  Created by: Chalice Li
  Modified on: Mon, June 7th 2021 at 16:58 

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  Please refer to our installation guide to see the wiring instructions to connect FaceDeep 3 Series with access control systems. https://www.anviz.com/file/download/6565.html 
  
  

  
  

  Please mail to support@anviz.com if you have any questions!     
                                                         
  Anviz Technical Support Team
  
   

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