Greetings and important notification from Anviz

11/07/2014

Dear Anviz customer,

This is the Anviz technical support team. During the December holiday season, we would like to take this opportunity to thank you for your continued support of Anviz. We devote ourselves to providing better after-sales service to all of our customers. Anviz is pleased to announce that in order to improve our customer service quality, please submit your technical questions through the following process:
www.anviz.com-> MyAnviz-> Trouble Ticket (Submit an inquiry)

Through the centralized management system, issues will be handled in the following priority order of customer type:
1. EMD 
2. AAD 
3. AASI 
4. AAR 
5. Terminal Customers

We will analyze all the technical problems at fixed times in order to provide a basis for delivering targeted training to our customers, as well as increase product improvements.

We will officially handle all technical issues through the Trouble Tickets forum beginning January 1, 2015. For the last quarter of 2014, questions will be handled through the customer adaptive phase.

We value our relationship and look forward to working with you in the future. Anviz wishes your business continued prosperity.