Anviz Ntiaj teb no General Warranty Policy

NO ANVIZ GLOBAL GENERAL WARRANTY POLICY ("WARRANTY POLICY") TAM SIM NO YUAV TSUM TAU TXAIS HAUJ LWM HAUV TSEV KAWM NTAWV SOFTWARE thiab HARDWARE muag los ntawm ANVIZ GLOBAL INC. Thiab nws cov koom haum koom nrog ("ANVIZ”), TXOJ CAI LOS NTAWM LUB CHAW UA HAUJ LWM.

Tsuas yog raws li tau teev tseg hauv no, txhua qhov kev lav phib xaub tsuas yog rau qhov txiaj ntsig ntawm cov neeg siv khoom kawg. YUAV UA LI CAS LOS NTAWM TXOJ CAI LOS NTAWM LUB SIJ HAWM ANVIZ PAUB TIAS CHANNEL PARTNER yuav tsis tsim nyog tau txais daim ntawv pov thawj muaj nyob ntawm no.

HAUV LUB SIJ HAWM NTAWM COV KHOOM HAUJ LWM HAUJ LWM tsuas yog siv tau rau qee yam ANVIZ SAWV DAWS (“Cov ntsiab lus tshwj xeeb ntawm cov khoom lag luam tshwj xeeb”) siv, cov lus qhia tshwj xeeb ntawm cov khoom lag luam yuav tsum muaj nyob rau hauv qhov xwm txheej ntawm kev tsis sib haum xeeb ntawm txoj cai lav phib xaub no lossis ib qho kev lav phib xaub dav dav. COV KHOOM KHOOM PLIG WARRANTY terms, Yog tias muaj, yuav muab suav nrog cov ntaub ntawv.

ANVIZ TAM SIM NO YUAV TSUM PAUB TXOG TXOJ HAUJ LWM TXOJ HAUJ LWM NTAWM LUB SIJ HAWM NTAWM LUB SIJ HAWM THIAB tom qab ntawd, nws yuav tsum siv rau txhua qhov kev txiav txim tom ntej.

ANVIZ TSO CAI RAU HAUV LUB TSEV KAWM NTAWV/MODIFY ANVIZ Kev muab txhua lub sijhawm, ntawm nws qhov kev txiav txim siab ib leeg, raws li nws xav tau.

• A. Software thiab Hardware Warranties

  • 1. General Limited Warranty

    • ib. Software Warranty. Anviz lav tias rau lub sijhawm lav lub neej txij li hnub cov software raug rub tawm los ntawm Cov Neeg Siv Khoom Kawg ("Lub Sijhawm Warranty"): (i) cov xov xwm uas cov software tau sau tseg yuav tsis pub dawb ntawm cov khoom siv tsis zoo hauv cov ntaub ntawv thiab kev ua haujlwm raws li kev siv ib txwm, thiab (ii) lub software yuav ua tau zoo raws li cov ntaub ntawv tam sim no, yog tias cov software no tau siv los ntawm Cov Neeg Siv Khoom kom raug raws li cov ntaub ntawv no thiab Daim Ntawv Pom Zoo Daim Ntawv Tso Cai Kawg. Kom meej meej, software embedded li firmware los yog lwm yam integrated rau hauv ib tug kho vajtse Anviz Kev muab yog tsis muaj kev lav phib xaub thiab ua raws li kev lav phib xaub siv rau cov khoom siv kho vajtse Anviz Kev muab.

    • b. Hardware Warranty. Anviz lav tias cov khoom siv yuav tsis muaj qhov tsis zoo ntawm cov khoom siv thiab kev ua haujlwm thiab yuav ua tau raws li cov ntaub ntawv siv tau raws li hnub tsim khoom rau lub sijhawm peb (3) xyoo txij li hnub xa khoom los ntawm Anviz ("Lub Sijhawm Warranty"). Qhov no warranty tsis siv rau accessories. Txawm li cas los xij, yog tias lub Anviz Kev muab yog ib qho khoom siv sib xyaw ua ke uas tau yuav los ntawm Channel Partner tau tso cai los ua OEM, qhov kev lees paub yuav tsum siv rau tus neeg yuav khoom tsis yog Cov Neeg Siv Khoom Kawg.

  • 2. Xaiv Lub Sijhawm Warranty. Exhibit A teev "Lub Sijhawm Warranty" rau lub Anviz Kev muab teev cia rau hauv. Yog ib Anviz Kev muab tsis tau teev nyob rau hauv Exhibit A, xws li Anviz Kev muab yuav ua raws li cov lus qhia dav dav saum toj no.

• B. Kev kho mob

  • 1. Kev kho dav dav.

    • ib. Software. Anviz's ib leeg thiab tshwj xeeb lav thiab Xaus Cov Neeg Siv Khoom ib leeg thiab kev kho tshwj xeeb raws li software txwv warranty yuav tsum yog, ntawm Anvizqhov kev xaiv tsa, xws li: (i) hloov cov xov xwm yog tias muaj teeb meem, lossis (ii) siv kev lag luam tsim nyog los kho lossis hloov cov software los ua kom cov software ua tau zoo raws li cov ntaub ntawv txuas nrog. Hauv qhov xwm txheej Anviz tsis tuaj yeem kho qhov tsis ua raws thiab qhov tsis ua raws li cov khoom siv cuam tshuam rau kev ua haujlwm ntawm software, Xaus Cov Neeg Siv Khoom tuaj yeem txiav tawm tam sim ntawd daim ntawv tso cai siv rau cov software tsis ua raws thiab xa cov software no thiab cov ntaub ntawv siv tau rau Anviz los yog Channel Partner, raws li muaj. Nyob rau hauv cov xwm txheej zoo li no, Xaus Cov Neeg Siv Khoom yuav tau txais cov nyiaj rov qab ntawm cov nqi ntawv tso cai tau txais los ntawm Anviz nrog rau cov software no, tsawg dua tus nqi ntawm kev siv rau hnub tim.

    • b. Kho vajtse. Anviz's ib leeg thiab tshwj xeeb lav thiab Xaus Cov Neeg Siv Khoom ib leeg thiab kev kho tshwj xeeb raws li kho vajtse txwv warranty yuav tsum yog, ntawm Anvizqhov kev xaiv tsa, xws li: (i) kho kho vajtse; (ii) hloov cov khoom siv nrog cov khoom siv tshiab lossis kho dua tshiab (hloov kho vajtse yog cov qauv zoo ib yam lossis kev ua haujlwm sib npaug - cov khoom hloov pauv yuav yog qhov tshiab lossis sib npaug rau qhov tshiab); los yog (iii) muab rau Xaus Cov Neeg Siv Khoom kom muaj nuj nqis rau Xaus Cov Neeg Siv Khoom yav tom ntej yuav khoom kho vajtse los ntawm Anviz nyob rau hauv tus nqi tau txais los ntawm Anviz rau kho vajtse (tsis suav se thiab levies). Txhua yam khoom siv hloov pauv yuav raug lees paub rau qhov seem ntawm lub sijhawm Warranty, lossis rau cuaj caum (90) hnub, qhov twg ntev dua. Txawm li cas los xij, yog tias lub Anviz Kev muab yog ib qho khoom siv sib xyaw ua ke uas yuav los ntawm Channel Partner tau tso cai los ua OEM, kev kho yuav tsum siv rau tus neeg yuav khoom es tsis yog Cov Neeg Siv Khoom Kawg.

  • 2. Cov kev kho saum toj no tsuas muaj yog tias Anviz tau ceeb toom sai sai hauv kev sau ntawv hauv Lub Sijhawm Warranty. Tom qab lub Sijhawm Warranty uas siv tau tas sijhawm, kev kho, hloov lossis kev pabcuam ua haujlwm tau muab los ntawm Anviz yuav nyob ntawm Anviztus qauv kev pabcuam tam sim no.

• C. Kev Tso Cai Xa Khoom Rov Qab (“RMA”) Txoj Cai

  • Rau cov khoom lag luam tshwj xeeb RMA txoj cai, xa mus rau Cov Khoom Siv-Specific Support Terms nyob ntawm: www.anviz.com/form/rma.html

• D. Warranty Exclusions

  • 1. Txhua qhov kev lees paub yog VOID yog tias Anviz Kev muab tau yog: (i) raug teeb tsa los ntawm lwm tus neeg tsis yog Anviz los yog qhov twg cov naj npawb, cov ntaub ntawv lav lossis cov ntaub ntawv pov thawj zoo ntawm cov khoom siv raug tshem tawm lossis hloov kho; (ii) siv nyob rau hauv ib yam uas tsis yog raws li kev tso cai nyob rau hauv cov ntaub ntawv muaj feem xyuam rau lub Anviz Muab los yog tsim los hla kev ruaj ntseg ntawm lub Anviz Kev muab; (iii) tsis tau nruab, ua haujlwm lossis khaws cia raws li cov lus qhia muab los ntawm Anviz, suav nrog tab sis tsis txwv rau kev teeb tsa, kev ua haujlwm lossis kev saib xyuas ntawm lub Anviz Kev muab rau txhua qhov kho vajtse, kev ua haujlwm lossis cov cuab yeej (nrog rau lawv cov kev teeb tsa tshwj xeeb) uas tsis sib haum nrog Anviz Muab khoom plig; (iv) hloov, hloov lossis kho los ntawm ib tog twg uas tsis yog Anviz los yog tog tau tso cai los ntawm Anviz; (v) ua ke thiab / lossis txuas nrog ib qho khoom siv kho vajtse, kev ua haujlwm lossis cov cuab yeej (nrog rau lawv cov kev teeb tsa tshwj xeeb) tsis tau muab los ntawm Anviz los yog lwm yam tso cai los ntawm Anviz rau kev koom ua ke lossis siv nrog cov Anviz Muab khoom plig; (vi) ua haujlwm lossis khaws cia hauv ib puag ncig tsis tsim nyog, lossis los ntawm lwm yam ua rau sab nraud rau Anviz Muab los yog lwm yam tshaj li AnvizKev tswj kom tsim nyog, suav nrog txhua qhov hluav taws xob hluav taws xob loj lossis tsis ua haujlwm lossis hluav taws xob hluav taws xob, kev tuav nruj thaum thauj, hluav taws lossis ua Vajtswv; (vii) siv nrog kev sib txuas lus sib txuas lus uas tsis yog cov muab los yog pom zoo los ntawm Anviz uas tsis ua raws lossis tsis raug tswj xyuas raws li Cov Ntaub Ntawv, tshwj tsis yog muaj lwm yam kev pom zoo tshwj xeeb hauv kev sau ntawv hauv thaj tsam ntawm Daim Ntawv Pom Zoo; (viii) puas vim tsis ua hauj lwm ntawm lub hwj chim, cua txias los yog humidity tswj, los yog tsis ua hauj lwm ntawm cov ntaub ntawv khaws cia tsis tau muab los ntawm Anviz; (ix) raug xwm txheej, tsis saib xyuas, siv tsis raug lossis tsis saib xyuas ntawm Cov Neeg Yuav Khoom, Cov Neeg Siv Khoom Kawg, nws cov neeg ua haujlwm, cov neeg sawv cev, cov neeg cog lus, cov qhua lossis lwm tus neeg sab nrauv, lossis cov neeg ua haujlwm yuam kev; los yog (x) siv nyob rau hauv kev ua phem txhaum cai los yog ua txhaum ntawm tej kev cai siv los yog tsoom fwv cov qauv.

  • 2. Kev hloov kho tshiab tsis raug them raws li kev lav phib xaub thiab raug rau tus nqi ywj pheej thiab cov ntsiab lus thiab cov xwm txheej, raws li pom tau los ntawm qhov xwm txheej ntawm kev hloov kho tshiab.

  • 3. Anviz Cov kev muab muab los ua ib feem ntawm kev ntsuam xyuas, demo, los yog cov ntaub ntawv pov thawj ntawm lub tswv yim tsis raug them raws li kev lav phib xaub thiab raug rau tus nqi ywj pheej thiab cov nqe lus thiab cov xwm txheej, raws li pom tau los ntawm qhov kev ua haujlwm.

  • 4. Cov khoom siv uas los ntawm lawv qhov xwm txheej raug coj los ua kua muag nyob rau hauv chav kawm ntawm kev siv ib txwm tsis muaj kev lav phib xaub.

  • 5. Kom paub meej, cov hauv qab no yog cov npe uas tsis yog tag nrho ntawm cov khoom uas tsis suav nrog kev lav phib xaub: (i) cov khoom siv ntxiv uas tsis tau muab los ntawm Anviz uas yog txuas los yog siv ua ke nrog a Anviz Kev muab; (ii) cov khoom tsim los ntawm cov neeg thib peb thiab muag los ntawm Anviz tsis re-kos npe hauv qab Anvizcov cim lag luam; (iii) software khoom tsis tsim los ntawm Anviz; (iv) kev khiav hauj lwm cov khoom siv lossis cov khoom siv sab nraud ntawm cov kev txwv uas tau teev tseg hauv Cov Ntaub Ntawv lossis lwm qhov; thiab (vi) cov khoom siv (xws li roj teeb, RFID cards, brackets, fais fab adapters thiab cables).

  • 6. Qhov no warranty yog VOID yog tias lub Anviz Kev muab yog misused, hloov, tampered nrog los yog raug ntsia los yog siv nyob rau hauv ib tug yam uas tsis yog-consistent nrog Anvizcov lus pom zoo sau tseg, cov lus qhia tshwj xeeb thiab / lossis cov lus qhia, lossis ua tsis tiav vim kev hnav thiab tsim kua muag.

• E. Warranty Limitations thiab Disclaimer

  • 1. Warranty rau cov khoom tsis raug

    • Lub sij hawm "qhov chaw khaws cia" yog hais txog lub sijhawm ntawm lub sijhawm uas Anviz khaws cov khoom siv rau kev pabcuam tom qab xa khoom ntawm cov khoom. Hauv paus ntsiab lus, Anviz khaws cov khoom rau cov khoom txiav tawm rau ob (2) xyoo tom qab hnub txiav tawm. Txawm li cas los xij, yog tias tsis muaj qhov sib thooj lossis cov khoom lag luam hauv Tshuag, Anviz tuaj yeem siv cov khoom sib xws, lossis lwm yam muab kev pabcuam kev lag luam nrog koj qhov kev pom zoo.

  • 2. Tus nqi kho

    • ib. Tus nqi kho yog txiav txim siab raws li daim ntawv teev npe khoom seem uas tau teev tseg los ntawm Anviz. Tus nqi kho yog qhov suav ntawm cov nqi ntawm cov khoom thiab cov nqi ua haujlwm, thiab txhua tus nqi raug suav raws li hauv qab no:
      Cov nqi them = tus nqi rau cov khoom siv hloov khoom siv rau cov khoom kho.
      Tus nqi ua haujlwm = tus nqi tsuas yog los ntawm kev siv dag zog tsim nyog rau cov khoom kho, sib txawv nyob ntawm qhov nyuaj ntawm kev kho cov haujlwm.

    • b. Tsis hais txog kev kho cov khoom, tus nqi tshuaj xyuas yog them rau cov khoom uas nws warranty tau tas sij hawm.

    • c. Nyob rau hauv cov ntaub ntawv ntawm cov khoom nyob rau hauv warranty, tus nqi tshuaj xyuas yog them rau cov uas tsis muaj ib tug rov tshwm sim.

  • 3. Tus nqi thauj khoom

    • Channel Partner lossis End Customer yog lub luag haujlwm rau tus nqi xa khoom xa tuaj rau Anviz, thiab tus nqi xa rov qab rau kev xa cov khoom rov qab rau cov neeg siv khoom yog yug los ntawm Anviz (them rau ib-txoj kev shipping). Txawm li cas los xij, yog tias lub cuab yeej raug suav tias yog Tsis Pom Qhov Tsis Pom Zoo, uas txhais tau hais tias lub cuab yeej ua haujlwm ib txwm, cov khoom xa rov qab, ib yam nkaus, yog los ntawm Channel tus khub lossis Xaus Cov Neeg Siv Khoom (them rau kev xa khoom mus ncig).

  • 4. Kev Tso Cai Xa Khoom Rov Qab ("RMA") txheej txheem

    • ib. Channel Partner lossis End Customer sau cov Anviz RMA daim ntawv thov online www.anviz.com/form/rma.html thiab nug tus kws tshaj lij kev txhawb nqa rau tus lej RMA.

    • b. Channel Tus khub lossis Xaus Cov Neeg Siv Khoom yuav tau txais RMA kev pom zoo nrog RMA tus lej hauv 72 teev, tom qab tau txais tus lej RMA, Channel Tus khub lossis Xaus Cov Neeg Siv Khoom xa cov khoom nug rau Anviz los ntawm kev ua raws li Anviz kev qhia zaub mov xa tuaj.

    • c. Thaum kev tshuaj xyuas cov khoom tiav, Channel Partner lossis End Customer tau txais RMA tsab ntawv ceeb toom los ntawm kev txhawb nqa engineer.

    • d. Anviz txiav txim siab kho lossis hloov qhov chaw tom qab Channel Partner lossis End Customer qhov kev pom zoo.

    • e. Thaum kho tiav lawm, Anviz ceeb toom rau Channel Tus khub lossis Xaus Cov Neeg Siv Khoom ntawm qhov ntawd thiab xa cov khoom rov qab mus rau Channel Tus khub lossis Xaus Cov Neeg Siv Khoom.

    • f. Ib tus lej RMA siv tau rau ob lub hlis txij li hnub tau tshaj tawm. Tus lej RMA uas muaj hnub nyoog tshaj li ob lub hlis yog tsis muaj thiab tsis muaj, thiab hauv qhov xwm txheej zoo li no, koj yuav tsum tau txais tus lej RMA tshiab los ntawm Anviz technical support engineer.

    • g. Cov khoom uas tsis muaj tus lej RMA sau npe yuav tsis raug kho.

    • h. Cov khoom xa tuaj yam tsis muaj tus lej RMA tuaj yeem xa rov qab, thiab Anviz yuav tsis muaj lub luag haujlwm rau kev poob lossis lwm yam kev puas tsuaj los ntawm qhov no.

  • 5. Tuag Thaum Tuaj Txog ("DOA")

    • DOA yog hais txog lub xeev uas cov khoom lag luam tsis ua haujlwm ib txwm vim muaj qhov tsis xws luag uas tshwm sim tam sim tom qab cov khoom xa tuaj. Cov neeg siv khoom tuaj yeem raug them nyiaj rau DOA tsuas yog nyob rau plaub caug tsib (45) hnub ntawm cov khoom xa tuaj (tso rau 50 lossis tsawg dua). Yog tias cov khoom tsis raug tshwm sim hauv 45 hnub ntawm nws cov khoom xa tuaj los ntawm Anviz, nug koj tus kws tshaj lij kev pabcuam rau tus lej RMA. Yog Anviz tau txais cov khoom tsis raug thiab rooj plaub tau txiav txim siab ua DOA tom qab kev tshuaj xyuas, Anviz muab kev kho dawb yog tias rooj plaub tsuas yog tshwm sim los ntawm cov khoom puas (LCD, sensors, thiab lwm yam). Ntawm qhov tod tes, yog tias qhov teeb meem tshwm sim los ntawm qhov teeb meem zoo nrog rau lub sijhawm tshuaj ntsuam ntau tshaj peb (3) hnub, Anviz muab cov khoom hloov pauv rau koj.