Anviz Global Warranty Policy

LWE ANVIZ UMGAQO-NKQUBO WEQINISEKISO JIKELELE (“UMGAQO-NKQUBO WEQINISEKISO”) UQINISEKISA IMIMISELO YEQINISEKISO ELAWULA KU-SOFTWARE NEZINTO EZIZITHENGISAYO ANVIZ I-GLOBAL INC. KUNYE NAMAQUMRHU AYO AMAXHELEKILEYO (“ANVIZ”), NANGOKUNGQO OKANYE NGINGQI NGAMTHETHO NGOKUNGQEQESHIWE WESHISHINI.

NGAPHANDLE NJENGOKUBA KUBEKWE APHA APHA, ZONKE IZIQINISEKISO ZEZINGXELO KUPHELA WOMTHENGI WESIPHELO. NAKUPHI NA UKUTHENGA KWIQELA LESITHATHU AKUKHO AN ANVIZ UMQEQESHI OVUMELEKILEYO WESITESHI AKAYI KUFANELEKA IZIQINISEKISO EZIFUTHE APHA.

KUMSITHETHO EMVELISO EZINGQONDI IZIQINISEKISO EZISEBENZA KUPHELA KUQINISEKISO. ANVIZ OKUNIKEZELWA (“IMIGQATHA ENGQINISEKISO ETHILE”) IYASEBENZA, IMIGAQO YEQINISEKISO ETHILE IYA KULAWULA XA KUQHUBEKA PHAKATHI KWENKQUBO-NKQUBO YEWARANTI OKANYE ISIQINISEKISO NGOKUBANZI ESIPHAKAMILEYO KUNYE NESIQINISEKISO ESIQINISEKILEYO. IMIGAQO YEQINISEKISO ETHILE NGEMVELISO, UKUBA NAKHO, IYA KUHLANGANISWA KUNYE NOXWEBHU.

ANVIZ UGCINE ILUNGELO LOKULUNGISELELA LO MGAQO-NKQUBO WESIQINISEKISO IXESHA NGEXESHA KWAYE EMVA KWALO, UYA KUSEBENZA KUYO YONKE IMIYALELO ELANDELAYO.

ANVIZ UGCINE ILUNGELO LOKUPHUCULA/UKULUNGISA ANVIZ UKUNIKELA NANINI NA, NGOKUPHILA KWAYO, NJENGOKO KUFUNEKA.

• A. IiWaranti zeSoftware kunye neHardware

  • 1. Iwaranti elinganiselweyo ngokuphangaleleyo

    • a. Iwaranti yeSoftware. Anviz Iqinisekisa ukuba ixesha lewaranti yobomi ukususela kumhla wokukhutshelwa kwesoftware nguMthengi wokugqibela (“Ixesha leWaranti”): (i) imithombo yeendaba apho isoftware irekhodwa khona iya kukhululeka kwiziphene zezinto kunye nokusebenza phantsi kosetyenziso oluqhelekileyo, kwaye (ii) isoftwe iya kusebenza kakhulu ngokungqinelana noXwebhu lwangoku, ngaphandle kokuba loo software isetyenziswa ngokufanelekileyo nguMthengi ngokuhambelana nolu xwebhu kunye neSivumelwano seLayisensi yoMsebenzisi wokugqibela. Ukucaca, isoftware efakwe njenge-firmware okanye ngenye indlela idityaniswe kwihardware Anviz Ukunikezela akuqinisekiswanga ngokwahlukileyo kwaye kuxhomekeke kwiwaranti esebenzayo kwi-hardware Anviz Ukunikela.

    • b. Iwaranti yeHardware. Anviz Iqinisekisa ukuba i-hardware iya kukhululeka kwiziphene eziphathekayo kwimathiriyeli kunye nokusebenza kwaye iya kuhambelana kakhulu noXwebhu olusebenzayo olusebenzayo ukususela ngomhla wokwenziwa kwesithuba seminyaka emithathu (3) ukususela kumhla wokuthunyelwa ngempahla. Anviz ("Ixesha leWaranti"). Le waranti ayisebenzi kwizincedisi. Nangona kunjalo, ukuba i Anviz Ukunikezela yinxalenye ye-hardware edibeneyo ethengwe nguMlingane weShaneli ogunyazisiweyo ukuba enze njenge-OEM, iwaranti iya kusebenza kuMthengi endaweni yoMthengi wokugqibela.

  • 2. Khetha Amaxesha eWaranti. Umboniso A udwelisa "Ixesha leWaranti" ye Anviz Iminikelo echaziweyo apho. Ukuba a Anviz Unikezelo aludweliswanga kuMboniso A, onjalo Anviz Ukunikezela kuya kuxhomekeka kwimimiselo yewaranti ngokubanzi engentla.

• B. Amayeza

  • 1. Amayeza Jikelele.

    • a. Isoftware. AnvizUxanduva olulodwa kunye nolukhethekileyo kunye nokuphela koMthengi kunye nesisombululo esikhethekileyo phantsi kwewaranti enyiniweyo yesoftware iya kuba, ngo Anvizunyulo, nokuba: (i) ukutshintshwa kwemithombo yeendaba ukuba inesiphene, okanye (ii) sebenzisa iinzame zorhwebo ezifanelekileyo ukulungisa okanye ukubuyisela isoftwe ukwenza isoftwe isebenze kakhulu ngokuhambelana noXwebhu olukhaphayo. Kwisiganeko Anviz akakwazi ukulungisa ukungathobeki kwaye oko kungahambelani kuchaphazela ngokubonakalayo ukusebenza kwesoftware, uMthengi angasiphelisa kwangoko ilayisenisi esebenzayo kwisoftware engahambelaniyo kwaye abuyisele isoftware kunye naluphi na uxwebhu olusebenzayo Anviz okanye iChannel Partner, njengoko kufanelekile. Kwimeko enjalo, uMthengi uza kufumana imbuyekezo yentlawulo yelayisensi efunyenwe ngu Anviz malunga nesoftware enjalo, ixabiso elincinci lokusetyenziswa ukuza kuthi ga ngoku.

    • b. Hardware. Anvizokukuphela kwetyala elikhethekileyo kunye nesiphelo soMthengi oyedwa kunye nolungiso olukhethekileyo phantsi kwewaranti enyiniweyo yehardware iya kuba, ngo Anvizunyulo, nokuba: (i) ukulungisa ihardware; (ii) endaweni yehardware ufake entsha okanye ehlaziyiweyo (ihardware etshintshwayo iyimodeli efanayo okanye esebenza ngokulinganayo - amalungu atshintshileyo asenokuba matsha okanye alingane nentsha); okanye (iii) abonelele kuMthengi ngetyala ekuthengeni ihardware kwixesha elizayo loMthengi Anviz kwimali efunyenwe ngu Anviz kwi-hardware (ngaphandle kweerhafu kunye neerhafu). Nayiphi na i-hardware etshintshwayo iya kuqinisekiswa intsalela yeXesha leWaranti yoqobo, okanye iintsuku ezingamashumi alithoba (90), nokuba yeyiphi na ixesha elide. Nangona kunjalo, ukuba i Anviz Ukunikezela yinxalenye ye-hardware edibeneyo ethengwe nguMlingane weShaneli ogunyazisiweyo ukuba enze njenge-OEM, ukulungiswa kuya kusebenza kuMthengi endaweni yoMthengi wokugqibela.

  • 2. La mayeza angasentla afumaneka kuphela ukuba Anviz waziswa ngokukhawuleza ngembalelwano phakathi kweXesha leWaranti. Emva kokuba iXesha leWaranti elisebenzayo liphelile, naluphi na ulungiso, ukutshintshwa okanye iinkonzo zokulungisa ezibonelelwa ngu Anviz izakuba nge AnvizIinkonzo ezisemgangathweni zangoku.

• C. Buyisela uGunyaziso lweMpahla (“RMA”) ipolisi

  • Ngomgaqo-nkqubo we-RMA othe ngqo kwimveliso, bhekisa kwiMigaqo yeNkxaso eNgqongileyo ebekwe apha: www.anviz.com/form/rma.html

• D. Okungabandakanywayo kwiWaranti

  • 1. Zonke iziqinisekiso ziyi-VOID ukuba Anviz Iminikelo iye: (i) ifakwe ngokungafanelekanga nguye nabani na ngaphandle Anviz okanye apho amanani e-serial, idatha yewaranti okanye i-decals yokuqinisekisa umgangatho kwi-hardware isusiwe okanye iguqulwa; (ii) isetyenziswe ngendlela engeyiyo egunyazisiweyo phantsi kolu xwebhu Anviz Ukunikezela okanye eyilelwe ukuthintela ukhuseleko lwe Anviz Umnikelo; (iii) ayifakelwanga, isetyenziswe okanye igcinwe ngokuhambelana nemiyalelo enikwe ngu Anviz, kubandakanywa kodwa kungaphelelanga kufakelo, ukusebenza okanye ugcino lwe Anviz Unikezelo kuyo nayiphi na ihardware, inkqubo yokusebenza okanye izixhobo (kubandakanya uqwalaselo lwazo oluthile) olungahambelaniyo Anviz Iminikelo; (iv) yalungiswa, yatshintshwa okanye yalungiswa lelinye iqela elingelilo Anviz okanye iqela eligunyaziswe ngu Anviz; (v) ezidityanisiweyo kunye/okanye eziqhagamshelwe kuyo nayiphi na i-hardware, inkqubo yokusebenza okanye izixhobo (kuquka ulungelelwaniso lwazo oluthile) ezingabonelelwanga Anviz okanye ngenye indlela egunyaziswe ngu Anviz ukudibanisa okanye ukusetyenziswa kunye ne Anviz Iminikelo; (vi) iqhutywe okanye igcinwe phantsi kweemeko ezingafanelekanga zokusingqongileyo, okanye nangasiphi na esinye isizathu esingaphandle Anviz Ukunikezela okanye ngenye indlela ngaphaya AnvizUlawulo olufanelekileyo, kuqukwa nakuphi na utyando lwamandla agqithisileyo okanye ukusilela okanye intsimi ye-electromagnetic, ukuphathwa rhabaxa ngexesha lothutho, umlilo okanye izenzo zikaThixo; (vii) esetyenziswa nonxibelelwano ngocingo ngaphandle kwezo zibonelelweyo okanye ezivunywe ngu Anviz ezingadibaniyo okanye ezingagcinwanga ngokungqinelana noXwebhu, ngaphandle kokuba kuvunyelwene ngenye indlela ngokubhaliweyo ngaphakathi kwendawo yesi siVumelwano; (viii) yonakele ngenxa yokusilela kwamandla, umoya womoya okanye ulawulo lokufuma, okanye ukusilela kogcino lwemithombo yeendaba Anviz; (ix) ufumene ingozi, ukungahoywa, ukusetyenziswa kakubi okanye ukungakhathali koMthengi, uMthengi, abasebenzi bakhe, ii-arhente, iikontraki, iindwendwe okanye naliphi na elinye iqela lesithathu, okanye impazamo yomsebenzisi; okanye (x) esetyenziswa kwisenzo solwaphulo-mthetho okanye ngokwaphulwa kwayo nayiphi na imimiselo esebenzayo okanye imigangatho karhulumente.

  • 2. Uphuculo alufakwanga phantsi kwayo nayiphi na iwaranti kwaye luxhomekeke kumaxabiso azimeleyo kunye nemigaqo nemiqathango, njengoko kubonwa njengesebenzayo ngohlobo lomsebenzi wophuculo.

  • 3. Anviz Iminikelo enikezelweyo njengenxalenye yovavanyo, idemo, okanye ubungqina bengqiqo ayibandakanywanga phantsi kwayo nayiphi na iwaranti kwaye ixhomekeke kumaxabiso azimeleyo kunye nemigaqo kunye nemiqathango, njengoko kubonwa kusebenza ngokobume bomsebenzi.

  • 4. Amacandelo ukuba ngokwendalo yawo aphantsi kokugqoka kunye nokukrazula ngokubanzi ngexesha lokusetyenziswa okuqhelekileyo azikho phantsi kwewaranti.

  • 5. Ukucacisa, oku kulandelayo luludwe olungapheleliyo lwezinto ezingabandakanywanga kwiwaranti yokhuseleko: (i) izixhobo ezincedisayo ezingabonelelwanga ngu. Anviz encanyathiselwe okanye esetyenziswa ngokudibanisa a Anviz Umnikelo; (ii) iimveliso ezenziwe ngabantu besithathu kwaye ziphinde zithengiswe ngabo Anviz ngaphandle kokumakishwa kwakhona ngaphantsi Anviziimpawu zorhwebo; (iii) iimveliso zesoftware ezingaphuhliswanga ngu Anviz; (iv) izinto zokusebenza okanye izincedisi ezingaphandle kwemida echongiweyo kolu xwebhu okanye kwenye indawo; kunye (vi) nezinto ezinokusetyenziswa (umz. iibhetri, amakhadi eRFID, izibiyeli, iiadaptha zombane neentambo).

  • 6. Esi siqinisekiso yi-VOID ukuba i Anviz Umnikelo usetyenziswa gwenxa, utshintshwa, ugqwethiwe okanye ufakwe okanye usetyenziswa ngendlela engahambelaniyo Anviz's izindululo ezibhaliweyo, iinkcukacha kunye/okanye imiyalelo, okanye isilele ukwenza ngenxa yokunxiba kunye nokukrazuka okuqhelekileyo.

• E. Unyino lweWaranti kunye ne-Disclaimer

  • 1. Iwaranti yeeMveliso eziyekiweyo

    • Igama elithi "ixesha lokugcinwa kwamacandelo" libhekisa kwithuba lexesha Anviz igcina iinxalenye ngeenjongo zenkonzo emva kokuthunyelwa kwemveliso. Kumthetho, Anviz igcina iinxalenye zeemveliso eziyekiweyo iminyaka emibini (2) emva komhla wokuyeka. Nangona kunjalo, ukuba akukho zixhobo zihambelanayo okanye iimveliso kwisitokhwe, Anviz unokusebenzisa iindawo ezihambelanayo, okanye unikezele ngenkonzo yorhwebo ngemvume yakho.

  • 2. Imirhumo yokulungisa

    • a. Umrhumo wokulungisa umiselwa ngokusekelwe kuluhlu lwamaxabiso asetyenzisiweyo oluchazwe ngu Anviz. Umrhumo wokulungisa sisixa semali yezahlulo kunye nentlawulo yabasebenzi, kwaye umrhumo ngamnye ubalwa ngolu hlobo lulandelayo:
      Umrhumo wamacandelo = ixabiso leendawo ezitshintshiweyo ezisetyenziselwa ukulungiswa kwemveliso.
      Umrhumo wabasebenzi = iindleko ezibangelwa ngokuthe ngqo kwimigudu yobugcisa eyimfuneko yokulungiswa kwemveliso, eyahluka ngokuxhomekeka kubunzima bomsebenzi wokulungisa.

    • b. Kungakhathaliseki ukulungiswa kwemveliso, intlawulo yokuhlola ihlawuliswa kwiimveliso ezinewaranti ephelelwe lixesha.

    • c. Kwimeko yeemveliso phantsi kwewaranti, intlawulo yokuhlola ihlawuliswa abo bangenayo impazamo ephindaphindiweyo.

  • 3. Iintlawulo zokuthumela ngenqanawa

    • I-Channel Partner okanye i-End Customer inoxanduva lokuhlawula umrhumo wokuthumela imveliso kuyo Anviz, kunye nentlawulo yokuthumela imbuyekezo yokuthumela imveliso kubathengi ithwalwa Anviz (ukuhlawula ukuthunyelwa kwendlela enye). Nangona kunjalo, ukuba isixhobo sithathwa ngokuba akukho siphoso sifunyenweyo, oku kuthetha ukuba isixhobo sisebenza ngokuqhelekileyo, ukuthunyelwa okubuyiswayo, kwakhona, kuthwalwa ngumlingani weChannel okanye uMthengi wokuPhelisa (ukuhlawula uhambo lokuya nokubuya).

  • 4. Buyisela uGunyaziso lweMpahla (“RMA”) Inkqubo

    • a. Channel Partner okanye End Customer ugcwalise Anviz Ifomu yesicelo se-RMA kwi-intanethi www.anviz.com/form/rma.html kwaye ucele injineli yenkxaso yobugcisa ngenombolo ye-RMA.

    • b. I-Channel Partner okanye i-End Customer iya kufumana ukuqinisekiswa kwe-RMA kunye nenombolo ye-RMA kwiiyure ze-72, emva kokufumana inombolo ye-RMA, i-Channel Partner okanye uMthengi wokugqibela uthumele imveliso echaphazelekayo. Anviz ngokulandela i Anviz isikhokelo sokuthunyelwa.

    • c. Xa ukuhlolwa kwemveliso kugqityiwe, i-Channel Partner okanye i-End Customer ifumana ingxelo ye-RMA evela kwinjineli yenkxaso yobugcisa.

    • d. Anviz uthatha isigqibo sokulungisa okanye ukubuyisela iinxalenye emva kweChannel Partner okanye uQeda ukuqinisekiswa koMthengi.

    • e. Xa ukulungiswa kugqityiwe, Anviz ikwazisa iChannel Partner okanye uMthengi wokugqibela waloo nto kwaye ithumele imveliso kwiChannel Partner okanye kwi-End Customer.

    • f. Inombolo ye-RMA isebenza kwiinyanga ezimbini ukusuka kumhla wokukhutshwa kwayo. Inombolo ye-RMA engaphezulu kweenyanga ezimbini ubudala ayisebenzi kwaye ayisebenzi, kwaye kwimeko enjalo, kufuneka ufumane inombolo entsha ye-RMA ukusuka. Anviz injineli yenkxaso yobugcisa.

    • g. Iimveliso ezingenayo inombolo ye-RMA ebhalisiweyo aziyi kulungiswa.

    • h. Iimveliso ezithunyelwa ngaphandle kwenombolo ye-RMA zinokubuyiswa, kwaye Anviz akayi kuba noxanduva ngayo nayiphi na ilahleko okanye omnye umonakalo owenziwe koku.

  • 5. Ufile Ekufikeni ("DOA")

    • I-DOA ibhekisa kwimeko apho imveliso ingasebenzi ngokwesiqhelo ngenxa yesiphene esivele kwangoko emva kokuthunyelwa kwemveliso. Abathengi banokubuyekezwa nge-DOA kuphela kwiintsuku ezingamashumi amane anesihlanu (45) zokuthunyelwa kwemveliso (isebenza kwiilog ezingama-50 okanye ezimbalwa). Ukuba isiphene semveliso senzeka phakathi kweentsuku ezingama-45 zokuthunyelwa kwayo ukusuka Anviz, cela injineli yakho yenkxaso yobugcisa ngenombolo ye-RMA. Ukuba Anviz ufumene imveliso enesiphene kwaye ityala limiselwe ukuba yi-DOA emva kokuhlalutya, Anviz ibonelela ngolungiso lwasimahla ngaphandle kokuba ityala libalelwa kumalungu anesiphene (i-LCD, abenzi boluvo, njl.njl.). Kwelinye icala, ukuba ityala libalelwa kumbandela womgangatho kunye nexesha lokuhlalutya elidlula iintsuku ezintathu (3), Anviz ikubonelela ngemveliso yokutshintsha.