ANVIZ Umnyango Wamakhasimende RMA SOP
A. Ishidi Lokugeleza le-RMA
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B. Ububanzi bale RMA SOP
Le RMA SOP ifaneleka kuphela ANVIZ ihhovisi e-Shanghai.
C. Izimpendulo mayelana nemibuzo yobuchwepheshe.
Anviz I-Partner Portal iyinkundla yebhizinisi eku-inthanethi egunyaziwe ekhethekile Anviz abalingani.
Zonke Anviz ozakwethu kufanele balethe izinkinga zobuchwepheshe nge-Partner Portal. Inkonzo yethu yamakhasimende izoxhumana nawe phakathi nezinsuku ezi-2 zokusebenza. Ungangena ngemvume Anviz Iphothali kazakwethu ukuhambisa izinkinga zakho zobuchwepheshe.
Uma ungekho Anviz Uzakwethu, sicela uvakashele ANVIZ iwebhusayithi (http://www.anviz.com) bese ubhalisa njenge-My Anviz ilungu, ukuze ujabulele ukuxhumana okuphumelelayo kanye nenkonzo engcono!
D. I-RMA Isimemezelo Sefomu
Sicela ugcwalise ifomu le-RMA (i-accessory.1 “RMA Application Form”) ngokuphelele, bese uliphrinta bese ulithumela futhi kanye namadivayisi.
Sicela ugcwalise imininingwane ngokuphelele ngale ndlela elandelayo:
1) Imininingwane yokuxhumana: Igama Lenkampani, Izwe, Othintana naye, I-Rep Rep, i-imeyili, Ucingo, Ikheli;
2）Ulwazi lomkhiqizo: Idethi yokuthenga, Imodeli, Inani, Inombolo Ye-serial, Inguqulo yeFirmware, Iwaranti(Y noma N), Incazelo Yenkinga.
E. Ukupakisha
Ukuze ugweme ukulimala komkhiqizo ngesikhathi sokuthuthwa, umkhiqizo obuyisiwe kufanele uhlanganiswe ukupakishwa kwawo kwasekuqaleni, futhi sicela usebenzise ukupakisha okungama-static ukupakisha izingxenye ze-elekthronikhi. Uma imikhiqizo noma izingxenye zilimele ngenxa yokupakishwa, unjiniyela wethu wezobuchwepheshe uzonquma
ukuthi umkhiqizo ungalungiswa yini futhi unikeze impendulo zingakapheli izinsuku ezi-3 zokusebenza.
F. Isikhathi Sokucubungula
1. Inkinga ye-DOA (izinyanga ezi-3 ngemva kosuku lokulethwa): Ngemva kokuqinisekiswa onjiniyela bezobuchwepheshe, imikhiqizo ye-DOA izothunyelwa ezinsukwini zokusebenza ezingu-1-3 ngemva kokuthola ulwazi lokuthumela.
2. Isikhathi sokulethwa mayelana nemikhiqizo nezingxenye esikhathini sewaranti: sizothumela ezinsukwini zokusebenza ezingu-3-5 ngemva kokuthola imikhiqizo ebuyisiwe kanye nezingxenye.
3. Isikhathi sokudiliva mayelana nemikhiqizo nezingxenye eziphelelwe yisikhathi sewaranti: sizothumela ezinsukwini zokusebenza ezingu-3-5 ngemuva kokuba ikhasimende likhokhele ukulungiswa.
4. Uma senza inqubo “yokuthumela ukubuyisela idivayisi/izingxenye”, sidinga ukulinda ukugunyazwa okusemthethweni koMphathi-Jikelele.
G. Izindleko
1. ANVIZ izokhokhela izindleko zokulungisa kanye nenkokhelo yokuthumela yokuthumela emuva imikhiqizo ye-DOA noma imikhiqizo yesikhathi sewaranti, futhi ikhasimende likhokhele indlela eyodwa yokuthumela izindleko zokubuyisela idivayisi/izingxenye.
2. Ngomkhiqizo ophelelwe yisikhathi sewaranti, amakhasimende akhokhele zonke izindleko ezihlobene.
H. Amazwi
1. Ukuze uxazulule imibuzo yezobuchwepheshe ngokushesha nangempumelelo, futhi uqiniseke ukuthi I-RMA NO., sicela uqinisekise nonjiniyela wethu wezobuchwepheshe ngaphambi kokuthumela noma yimiphi imikhiqizo nezinsimbi. Uma kungenjalo, zonke izindleko ezihlobene zizokhokhwa amakhasimende, okuhlanganisa imali yezingxenye ezisele, imali yokuthumela izincwadi kanye nemali yokunakekela, njll. Imikhiqizo noma izingxenye ezisele zizothunyelwa ngemva kokuthola inkokhelo.
2. Nge-DOA noma izingxenye zesikhathi sewaranti, uma amakhasimende engazibuyiseli phakathi nesikhathi esinqunyiwe, noma amademeshe enziwe umuntu, amakhasimende kufanele azithenge futhi akhokhele zonke izindleko ezihlobene (okuhlanganisa izindleko zezingxenye kanye nempahla).
3. Lapho usayinela iphasela, amakhasimende kufanele anake kakhulu isimo sephakheji, futhi angase aphawule isizathu ku-AWB futhi enqabe iphasela uma kukhona umonakalo. Lokhu kuyasiza ekuxoxisaneni ne-courier. Uma kungenjalo, sigodla ilungelo lokwenqaba ukusingatha inkinga.
Inqubo izokwenza ukuguqulwa okuhambisanayo kanye nesengezo nge ANVIZ umnyango wamakhasimende ngokwentuthuko.
ANVIZ Umnyango Wamakhasimende
Le RMA SOP ifaneleka kuphela ANVIZ ihhovisi e-Shanghai.
C. Izimpendulo mayelana nemibuzo yobuchwepheshe.
Anviz I-Partner Portal iyinkundla yebhizinisi eku-inthanethi egunyaziwe ekhethekile Anviz abalingani.
Zonke Anviz ozakwethu kufanele balethe izinkinga zobuchwepheshe nge-Partner Portal. Inkonzo yethu yamakhasimende izoxhumana nawe phakathi nezinsuku ezi-2 zokusebenza. Ungangena ngemvume Anviz Iphothali kazakwethu ukuhambisa izinkinga zakho zobuchwepheshe.
Uma ungekho Anviz Uzakwethu, sicela uvakashele ANVIZ iwebhusayithi (http://www.anviz.com) bese ubhalisa njenge-My Anviz ilungu, ukuze ujabulele ukuxhumana okuphumelelayo kanye nenkonzo engcono!
D. I-RMA Isimemezelo Sefomu
Sicela ugcwalise ifomu le-RMA (i-accessory.1 “RMA Application Form”) ngokuphelele, bese uliphrinta bese ulithumela futhi kanye namadivayisi.
Sicela ugcwalise imininingwane ngokuphelele ngale ndlela elandelayo:
1) Imininingwane yokuxhumana: Igama Lenkampani, Izwe, Othintana naye, I-Rep Rep, i-imeyili, Ucingo, Ikheli;
2）Ulwazi lomkhiqizo: Idethi yokuthenga, Imodeli, Inani, Inombolo Ye-serial, Inguqulo yeFirmware, Iwaranti(Y noma N), Incazelo Yenkinga.
E. Ukupakisha
Ukuze ugweme ukulimala komkhiqizo ngesikhathi sokuthuthwa, umkhiqizo obuyisiwe kufanele uhlanganiswe ukupakishwa kwawo kwasekuqaleni, futhi sicela usebenzise ukupakisha okungama-static ukupakisha izingxenye ze-elekthronikhi. Uma imikhiqizo noma izingxenye zilimele ngenxa yokupakishwa, unjiniyela wethu wezobuchwepheshe uzonquma
ukuthi umkhiqizo ungalungiswa yini futhi unikeze impendulo zingakapheli izinsuku ezi-3 zokusebenza.
F. Isikhathi Sokucubungula
1. Inkinga ye-DOA (izinyanga ezi-3 ngemva kosuku lokulethwa): Ngemva kokuqinisekiswa onjiniyela bezobuchwepheshe, imikhiqizo ye-DOA izothunyelwa ezinsukwini zokusebenza ezingu-1-3 ngemva kokuthola ulwazi lokuthumela.
2. Isikhathi sokulethwa mayelana nemikhiqizo nezingxenye esikhathini sewaranti: sizothumela ezinsukwini zokusebenza ezingu-3-5 ngemva kokuthola imikhiqizo ebuyisiwe kanye nezingxenye.
3. Isikhathi sokudiliva mayelana nemikhiqizo nezingxenye eziphelelwe yisikhathi sewaranti: sizothumela ezinsukwini zokusebenza ezingu-3-5 ngemuva kokuba ikhasimende likhokhele ukulungiswa.
4. Uma senza inqubo “yokuthumela ukubuyisela idivayisi/izingxenye”, sidinga ukulinda ukugunyazwa okusemthethweni koMphathi-Jikelele.
G. Izindleko
1. ANVIZ izokhokhela izindleko zokulungisa kanye nenkokhelo yokuthumela yokuthumela emuva imikhiqizo ye-DOA noma imikhiqizo yesikhathi sewaranti, futhi ikhasimende likhokhele indlela eyodwa yokuthumela izindleko zokubuyisela idivayisi/izingxenye.
2. Ngomkhiqizo ophelelwe yisikhathi sewaranti, amakhasimende akhokhele zonke izindleko ezihlobene.
H. Amazwi
1. Ukuze uxazulule imibuzo yezobuchwepheshe ngokushesha nangempumelelo, futhi uqiniseke ukuthi I-RMA NO., sicela uqinisekise nonjiniyela wethu wezobuchwepheshe ngaphambi kokuthumela noma yimiphi imikhiqizo nezinsimbi. Uma kungenjalo, zonke izindleko ezihlobene zizokhokhwa amakhasimende, okuhlanganisa imali yezingxenye ezisele, imali yokuthumela izincwadi kanye nemali yokunakekela, njll. Imikhiqizo noma izingxenye ezisele zizothunyelwa ngemva kokuthola inkokhelo.
2. Nge-DOA noma izingxenye zesikhathi sewaranti, uma amakhasimende engazibuyiseli phakathi nesikhathi esinqunyiwe, noma amademeshe enziwe umuntu, amakhasimende kufanele azithenge futhi akhokhele zonke izindleko ezihlobene (okuhlanganisa izindleko zezingxenye kanye nempahla).
3. Lapho usayinela iphasela, amakhasimende kufanele anake kakhulu isimo sephakheji, futhi angase aphawule isizathu ku-AWB futhi enqabe iphasela uma kukhona umonakalo. Lokhu kuyasiza ekuxoxisaneni ne-courier. Uma kungenjalo, sigodla ilungelo lokwenqaba ukusingatha inkinga.
Inqubo izokwenza ukuguqulwa okuhambisanayo kanye nesengezo nge ANVIZ umnyango wamakhasimende ngokwentuthuko.
ANVIZ Umnyango Wamakhasimende