ANVIZ iSebe labaThengi RMA SOP
A. Iphepha lokuHamba le-RMA
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B. Uluhlu lwale RMA SOP
Le RMA SOP ilungele kuphela ANVIZ ofisi eShanghai.
C. Iimpendulo malunga nemibuzo yobugcisa.
Anviz I-Partner Portal liqonga leshishini eligunyazisiweyo le-intanethi elikhethekileyo Anviz amaqabane.
bonke Anviz amaqabane kufuneka angenise imiba yobuchwephesha yi-Partner Portal. Inkonzo yethu yabathengi iya kuqhagamshelana nawe phakathi kweentsuku ezi-2 zokusebenza. Ungangena Anviz Partner Portal ukungenisa imiba yakho zobugcisa.
Ukuba awunguye Anviz Iqabane, nceda undwendwele ANVIZ iwebhusayithi (http: // www.anviz.com) kwaye ubhalise njengowam Anviz ilungu, ukuze ukwazi ukonwabela unxibelelwano olusebenzayo kunye nenkonzo engcono!
D. Isaziso sefomu ye-RMA
Nceda ugcwalise ifom ye-RMA (i-accessory.1 "I-RMA Application Form") ngokupheleleyo, uze uyiprinte kwaye uyithumele kwakhona kunye neZixhobo.
Nceda ugcwalise ulwazi ngokupheleleyo ngolu hlobo lulandelayo:
1) Ulwazi loqhagamshelwano: Igama leNkampani, ilizwe, uQhagamshelwano, iRep Rep, i-imeyile, ifowuni, idilesi;
2）Ulwazi lweMveliso: Umhla wokuthenga, iModeli, uMyinge, iNombolo yeSeriya, inguqulelo yeFirmware, iWaranti(Y okanye N), iNgcaciso yeNgxaki.
E. Ukupakishwa
Ukuze ugweme umonakalo wemveliso kwinkqubo yokuthutha, imveliso ebuyisiweyo kufuneka ihlanganiswe ngokupakishwa kwayo kwasekuqaleni, kwaye nceda usebenzise i-anti-static packaging ukupakisha iindawo zombane. Ukuba iimveliso okanye iindawo zonakaliswe ngenxa yokupakishwa, injineli yethu yobuchwephesha iya kugqiba
ingaba imveliso inokulungiswa kwaye inike impendulo phakathi kweentsuku ezi-3 zokusebenza.
F. Ixesha lokuLungiselela
1. Umba we-DOA (iinyanga ezi-3 emva komhla wokuhanjiswa): Emva kokuqinisekiswa kweenjineli zobugcisa, iimveliso ze-DOA ziya kuthunyelwa ngaphandle kwe-1-3 iintsuku zokusebenza emva kokufumana ulwazi lokuthumela.
2. Ixesha lokuhambisa malunga neemveliso kunye neengxenye kwixesha lewaranti: siya kuthumela kwiintsuku ze-3-5 zokusebenza emva kokufumana iimveliso ezibuyisiweyo kunye neengxenye.
3. Ixesha lokuhambisa malunga neemveliso kunye neengxenye ngaphandle kwexesha lewaranti: siya kuthumela kwiintsuku ze-3-5 zokusebenza emva kokuba umthengi ahlawule ukulungiswa.
4. Xa sisenza inkqubo “yokuthumela umva isixhobo/izahlulo”, kufuneka silinde ukuvunywa ngokusemthethweni koMphathi Jikelele.
G. Iindleko
1. ANVIZ iya kuhlawula iindleko zokulungisa kunye nentlawulo yokuthumela ngenqanawe yokuthumela umva iimveliso ze-DOA okanye iimveliso zexesha lewaranti, kwaye umthengi ahlawule indlela enye yeendleko zokuthumela ngenqanawa ukubuyisela isixhobo/iinxalenye.
2. Kwimveliso ngaphandle kwexesha lewaranti, abathengi bahlawula zonke iindleko ezinxulumeneyo.
H. Amagqabantshintshi
1. Ukuze uxazulule imibuzo yobugcisa ngokukhawuleza nangempumelelo, kwaye uqinisekise ukuba i-RMA NO., nceda uqinisekise kunye nenjineli yethu yobugcisa ngaphambi kokuba uthumele nayiphi na imveliso kunye neengxenye ezisecaleni. Kungenjalo, zonke iindleko eziyeleleneyo ziya kuhlawulwa ngabathengi, kubandakanywa umrhumo weendawo ezisetyenzisiweyo, umrhumo wekhuriya kunye nomrhumo wokuwugcina, njl.njl. Iimveliso okanye iinxalenye ezisecaleni ziya kuthunyelwa emva kokufumana intlawulo.
2. Nge-DOA okanye iinxalenye kwixesha lewaranti, ukuba abathengi abazibuyiseli kwixesha elimiselweyo, okanye ngomonakalo owenziwe ngumntu, abathengi kufuneka bazithenge kwaye bahlawule zonke iindleko ezihambelanayo (kubandakanywa neendleko zamalungu kunye nomthwalo).
3. Xa usayinela iphakheji, abathengi kufuneka banike ingqwalasela enkulu kwimeko yephakheji, kwaye banokuphawula isizathu kwi-AWB baze banqabe ipasile ukuba kukho umonakalo. Oku kuluncedo ekuthethathethaneni nomthumeli. Kungenjalo, sinelungelo lokwala ukuyisingatha le ngxaki.
Inkqubo iya kwenza uhlengahlengiso oluhambelanayo kunye nokongeza kunye ANVIZ isebe labathengi ngophuhliso.
ANVIZ iSebe labaThengi
Le RMA SOP ilungele kuphela ANVIZ ofisi eShanghai.
C. Iimpendulo malunga nemibuzo yobugcisa.
Anviz I-Partner Portal liqonga leshishini eligunyazisiweyo le-intanethi elikhethekileyo Anviz amaqabane.
bonke Anviz amaqabane kufuneka angenise imiba yobuchwephesha yi-Partner Portal. Inkonzo yethu yabathengi iya kuqhagamshelana nawe phakathi kweentsuku ezi-2 zokusebenza. Ungangena Anviz Partner Portal ukungenisa imiba yakho zobugcisa.
Ukuba awunguye Anviz Iqabane, nceda undwendwele ANVIZ iwebhusayithi (http: // www.anviz.com) kwaye ubhalise njengowam Anviz ilungu, ukuze ukwazi ukonwabela unxibelelwano olusebenzayo kunye nenkonzo engcono!
D. Isaziso sefomu ye-RMA
Nceda ugcwalise ifom ye-RMA (i-accessory.1 "I-RMA Application Form") ngokupheleleyo, uze uyiprinte kwaye uyithumele kwakhona kunye neZixhobo.
Nceda ugcwalise ulwazi ngokupheleleyo ngolu hlobo lulandelayo:
1) Ulwazi loqhagamshelwano: Igama leNkampani, ilizwe, uQhagamshelwano, iRep Rep, i-imeyile, ifowuni, idilesi;
2）Ulwazi lweMveliso: Umhla wokuthenga, iModeli, uMyinge, iNombolo yeSeriya, inguqulelo yeFirmware, iWaranti(Y okanye N), iNgcaciso yeNgxaki.
E. Ukupakishwa
Ukuze ugweme umonakalo wemveliso kwinkqubo yokuthutha, imveliso ebuyisiweyo kufuneka ihlanganiswe ngokupakishwa kwayo kwasekuqaleni, kwaye nceda usebenzise i-anti-static packaging ukupakisha iindawo zombane. Ukuba iimveliso okanye iindawo zonakaliswe ngenxa yokupakishwa, injineli yethu yobuchwephesha iya kugqiba
ingaba imveliso inokulungiswa kwaye inike impendulo phakathi kweentsuku ezi-3 zokusebenza.
F. Ixesha lokuLungiselela
1. Umba we-DOA (iinyanga ezi-3 emva komhla wokuhanjiswa): Emva kokuqinisekiswa kweenjineli zobugcisa, iimveliso ze-DOA ziya kuthunyelwa ngaphandle kwe-1-3 iintsuku zokusebenza emva kokufumana ulwazi lokuthumela.
2. Ixesha lokuhambisa malunga neemveliso kunye neengxenye kwixesha lewaranti: siya kuthumela kwiintsuku ze-3-5 zokusebenza emva kokufumana iimveliso ezibuyisiweyo kunye neengxenye.
3. Ixesha lokuhambisa malunga neemveliso kunye neengxenye ngaphandle kwexesha lewaranti: siya kuthumela kwiintsuku ze-3-5 zokusebenza emva kokuba umthengi ahlawule ukulungiswa.
4. Xa sisenza inkqubo “yokuthumela umva isixhobo/izahlulo”, kufuneka silinde ukuvunywa ngokusemthethweni koMphathi Jikelele.
G. Iindleko
1. ANVIZ iya kuhlawula iindleko zokulungisa kunye nentlawulo yokuthumela ngenqanawe yokuthumela umva iimveliso ze-DOA okanye iimveliso zexesha lewaranti, kwaye umthengi ahlawule indlela enye yeendleko zokuthumela ngenqanawa ukubuyisela isixhobo/iinxalenye.
2. Kwimveliso ngaphandle kwexesha lewaranti, abathengi bahlawula zonke iindleko ezinxulumeneyo.
H. Amagqabantshintshi
1. Ukuze uxazulule imibuzo yobugcisa ngokukhawuleza nangempumelelo, kwaye uqinisekise ukuba i-RMA NO., nceda uqinisekise kunye nenjineli yethu yobugcisa ngaphambi kokuba uthumele nayiphi na imveliso kunye neengxenye ezisecaleni. Kungenjalo, zonke iindleko eziyeleleneyo ziya kuhlawulwa ngabathengi, kubandakanywa umrhumo weendawo ezisetyenzisiweyo, umrhumo wekhuriya kunye nomrhumo wokuwugcina, njl.njl. Iimveliso okanye iinxalenye ezisecaleni ziya kuthunyelwa emva kokufumana intlawulo.
2. Nge-DOA okanye iinxalenye kwixesha lewaranti, ukuba abathengi abazibuyiseli kwixesha elimiselweyo, okanye ngomonakalo owenziwe ngumntu, abathengi kufuneka bazithenge kwaye bahlawule zonke iindleko ezihambelanayo (kubandakanywa neendleko zamalungu kunye nomthwalo).
3. Xa usayinela iphakheji, abathengi kufuneka banike ingqwalasela enkulu kwimeko yephakheji, kwaye banokuphawula isizathu kwi-AWB baze banqabe ipasile ukuba kukho umonakalo. Oku kuluncedo ekuthethathethaneni nomthumeli. Kungenjalo, sinelungelo lokwala ukuyisingatha le ngxaki.
Inkqubo iya kwenza uhlengahlengiso oluhambelanayo kunye nokongeza kunye ANVIZ isebe labathengi ngophuhliso.
ANVIZ iSebe labaThengi